ERP guide to a successful customer experience supported by an enterprise resource planning system
Project sales refers to a sales item in a company’s business that is not off-the-shelf, but rather a larger, customized package for a specific customer to meet their specific need.
An example of a project sale is the planning of a new apartment building where a window manufacturer sells a certain number of windows of a certain type, often with installation services. Often, project sales are specifically B2B, but they can equally well be needed for consumer sales.
The score of project sales varies according to the size of the customer and the project, but the basic principles are the same. Regardless of whether you are selling a particular project to a company or an individual, the success of project sales, and therefore the customer service, is influenced by the same basic elements as in any business: in project sales, customers are at least interested in quality, price, and schedule.
Because project sales are about creating packages from the company’s offering, there are a lot of things to consider. If, for one reason or another, project sales do not work, it becomes apparent to the company itself, but often also to the paying customer.
To stay in control, a company must be able to manage its activities efficiently, reliably, and consistently. This is facilitated by carefully thought-out internal processes, as well as a modern system solution.
In this ERP guide, we answer e.g the following questions:
- What are the challenges and opportunities in project sales?
- What are the building blocks of a good customer experience?
- How can an ERP system support the success of customer experience?
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