While Net Promoter Score (NPS) is a key indicator of customer loyalty, improving it affects other critical business metrics. High NPS scores are associated with lower churn rate, increased customer lifetime value, and revenue growth.
However, raw numbers fail to reveal crucial insights and give no ideas for improvement. How to understand what exactly needs to be done to boost NPS?
In this 1-hour webinar we shared 4 simple steps to turn NPS scores into a clear action plan. Get the session recording to discover the full potential of collected data!
- Understand the limitations of the traditional approach to NPS: when it may not give the clarity you need?
- Get a step-by-step plan with tools and techniques to upgrade your NPS
- Learn how AI helps to see hidden trends and develop targeted improvement strategies
- Watch a live demonstration and go through practical examples from the vehicle inspection industry
Who should watch?
This session is especially valuable for professionals in vehicle inspection companies, but is beneficial for anyone aiming to enhance customer loyalty through data-driven approaches.
Elevate your NPS strategies with practical tools! Get the recording today.
Webinar speaker:
Pieter ter Berg,
Director of Business Development,
Muster by Pinja