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Maintenance metrics as a tool for knowledge-based management

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To measure and develop maintenance and production, organizations need metrics or KPIs (key performance indicators) that are appropriate to their needs. These performance indicators ensure that actions are directed towards preset targets. Maintenance metrics systematically guide operations and, in the best case, steer employees in their daily work.

To set KPIs, real-time and reliable data is needed. An actively used maintenance system enables real-time monitoring and a prompt reaction in situations of change.

Maintenance metrics form the backbone of knowledge-based management

The purpose of maintenance is to ensure that the plant availability, production volume and end product quality are kept at their planned level. Maintenance metrics offer a good way to monitor and develop operations.

In practice, KPIs are the backbone of knowledge-based management and an essential part of excellent maintenance management. A crucial aspect of daily management is that decisions can be made quickly when necessary, based on reliable data. In addition to daily management, data is needed for long-term production planning. Data with sufficiently high quality and correct interpretation ensures that maintenance metrics develop in the right direction and that the things we do every day are the right things that lead us toward preset targets.

How to choose the right metrics?

With technological development, the amount of data has increased explosively. Metrics that suit one business sector or company culture cannot be simply copied to others. This means that each company must identify and choose the KPIs that best support their own business.

However, the KPIs picked must allow the responsibility for achieving targets to be transferred as low as possible in the organizational hierarchy. Metrics should also be so concrete that everyone can see the impact of their own work on the results measured. For example, operator maintenance introduced in a production line should reduce the number of failures. Monitoring this trend will certainly be of interest to both maintenance and production employees.

Six important maintenance metrics

In our experience, monitoring of particularly the following six metrics is critical for the development of maintenance:

  • Labor hours by status
  • Ratio of preventive to reactive maintenance
  • Ratio of planned to unplanned work
  • Maintenance costs
  • Time-based metrics
  • TOP 10 equipment reports

By monitoring the development of these metrics and KPIs and making changes to operations based on measured data, it is possible to get your hands on the development of maintenance activities.

Would you like to get more information?

We have updated our popular Maintenance Metrics Guide to answer to the questions frequently asked from us related to the development and measurement of maintenance. Download the free expert guide here:


Read more:

Blog: How is maintenance data refined into additional value for business operations and decision-making?
Blog: Budgeting as a tool of maintenance development
Novi by Pinja maintenance system

Juha Nyholm

Juha Nyholm

I work as a Sales Manager at Pinja, working on maintenance solutions. I have a long history of working with industry. I spend my free time in my own and my children’s sports activities, including basketball.

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